Frequently Asked Questions
Everything you need to know about shopping with 12 Months Protection.
What is the 12-month quality guarantee?
We stand by our craftsmanship. Every piece purchased from our store is covered by a 12-month protection warranty against manufacturing defects and material wear.
How long does shipping typically take?
Orders are processed within 24-48 hours. Standard domestic shipping typically takes 3-7 business days, while international shipping can take 7-14 business days depending on the location.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not satisfied with your fit or style, you can return items in their original condition for a full refund or exchange.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring a similar item you own to compare against our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the environmental impact of fast fashion.