Returns & Exchanges
At 12 Months Protection, we stand by the quality of our fashion pieces and offer a hassle-free 30-day return window to ensure your complete satisfaction. If your purchase doesn't meet your expectations, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn items with original tags attached into the original shipping box or a secure mailer of your choice.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing